September 11: In Memoriam
Most Americans have the same hollow pit in their stomach when they think about 9/11 as they did for JFK’s assassination a generation earlier. I was in London that fateful day watching in disbelief, then could not return to my family for over a week.
What stuck with me the most during those early days, however, were the heroic acts of leadership by a number of executives trying desperately to boost spirits and focus on returning to normality. I interviewed a number of people and collected my thoughts in a Harvard Business Review article that was published a bit over a year later. The article was republished this spring in the Japanese version of Harvard Business Review as well. It’s nice to know that some positive lessons can still be taken away from something so tragic. I hope you enjoy reading the article again or for the first time. Drop me a line to let me know what you think.